Returns policy

Need to return your order?

You can return items in their original condition within 14 days for a refund, exchange, or a gift voucher.
You have 14 days from the date you receive the parcel to return it. Any orders sent back after this period will be rejected and returned to you. We can see how long the order has been with you from the tracking, so please ensure returns are made within the allowed timeframe.
We do not accept the following:
  • Any items smelling of smoke/body odour
  • Due to hygiene reasons swimwear & underwear can not be returned
  • Items that have had the swing tags, labels removed
  • Items that show signs of wear
  • Items that come back with pet hairs on
  • items that have been worn or damaged in the wash are not our liability

    • A refund will be processed within 1/4 days from when we receive the item(s).
    To request an exchange.
    If you are exchanging for a different size, simply indicate the desired size on the invoice/returns form, and we will handle the rest. For exchanges involving a different product, please email us at info@baux.co.uk, and our returns team will assist with the process. If the new item costs less, we will refund the difference. If it costs more, we will send an invoice via email that you can easily pay.

    When sending the item back to us securely package your items using the original packaging, or choose another suitable mailing bag, and be sure to include your returns form or invoice inside the parcel.
    Please note that returns must be sent back using a tracked delivery service to ensure delivery. 
    Any other enquiries about returns please email info@baux.co.uk